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Ed Tech Company Services
ISG is the ideal partner for all of your ed tech support needs; providing high-touch, customized solutions designed for scale. We understand your tech and customers, and work to provide the best end-user experience in the industry.
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OUR SUPPORT
TECHNICAL SUPPORT
Tier 1 and 2 support services customized to meet your unique needs.
- Branded support teams who understand your services inside and out
- 24x7x365 support options
- Live phone, chat, web forms, email and AI bots
- Insights and analytics to drive improved customer experience and identify the root-cause of high impact incidents
PRODUCT SUPPORT
ISG has product specialists that provide high-touch support for your most unique needs and toughest requirements.
- Drive product adaption and implementation
- Branded support specialists dedicated to your account
- 24x7x365 support options
- Agile specialists that can adapt and move to meet unique needs and challenges
- Insights and analytics to help drive product improvements and fixes
- Proactive service that takes support to the next level
PRODUCT ADOPTION SERVICES
Our team of product specialists proactively work with educators and other stakeholders to ensure your product launch is a success.
- Engage with your customer proactively to ensure a smooth transition
- One-on-one, personalized orientation utilizing our remote tools
- Product setup including all the hand holding needed
CUSTOMER ENGAGEMENT
ISG proactively engages with customers to drive enrollment, adoption of services and provide valuable analytical feedback.
- Branded outreach team
- Track and capture all activity
- Custom campaigns to drive enrollment and adoptions
- Provide product notifications and updates
- Outreach for feedback and surveys