Ed Tech Company Services

ISG is the ideal partner for all of your ed tech support needs; providing high-touch, customized solutions designed for scale. We understand your tech and customers, and work to provide the best end-user experience in the industry.
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OUR SUPPORT

 

TECHNICAL SUPPORT

Tier 1 and 2 support services customized to meet your unique needs. 
  • Branded support teams who understand your services inside and out
  • 24x7x365 support options
  • Live phone, chat, web forms, email and AI bots 
  • Insights and analytics to drive improved customer experience and identify the root-cause of high impact incidents
 

PRODUCT SUPPORT

ISG has product specialists that provide high-touch support for your most unique needs and toughest requirements.

  • Drive product adaption and implementation 
  • Branded support specialists dedicated to your account
  • 24x7x365 support options
  • Agile specialists that can adapt and move to meet unique needs and challenges
  • Insights and analytics to help drive product improvements and fixes
  • Proactive service that takes support to the next level

 

PRODUCT ADOPTION SERVICES

Our team of product specialists proactively work with educators and other stakeholders to ensure your product launch is a success.

  • Engage with your customer proactively to ensure a smooth transition
  • One-on-one, personalized orientation utilizing our remote tools 
  • Product setup including all the hand holding needed

 

CUSTOMER ENGAGEMENT

ISG proactively engages with customers to drive enrollment, adoption of services and provide valuable analytical feedback.

  • Branded outreach team
  • Track and capture all activity
  • Custom campaigns to drive enrollment and adoptions
  • Provide product notifications and updates
  • Outreach for feedback and surveys